Product
Are your products eco-friendly?
Yes! Our products are crafted from recycled materials, ensuring sustainability. We prioritize responsible sourcing and eco-friendly manufacturing to minimize environmental impact while offering stylish, functional home decor solutions.
How can I find detailed information about a specific product?
You can find detailed product information, including materials, dimensions, care instructions, and colour options, on the product page. For further queries, feel free to contact our support team.
Product Assembly
Do your products require assembly?
Yes, our products are designed for easy assembly. They can be set up in less than 10 minutes without complicated tools, making installation quick and hassle-free.
Is assembly difficult for your products?
Not at all! Our products are designed for easy assembly and can be set up in less than 10 minutes. Simple, hassle-free installation for a seamless experience!
What tools do I need for assembly?
Our Smart Wall Lamps require no tools for assembly. For shelves, a drill machine is needed for secure mounting. Easy-to-follow installation guides are provided with each product.
What should I do if I receive a damaged product?
If you receive a damaged product, contact our customer service within 7 days of delivery. Share photos or details, and we’ll assist with a replacement as per our policy.
Are the lighting components energy-efficient?
Yes, our lighting components are energy-efficient, and designed to consume minimal power while providing optimal brightness. They are rechargeable via a C-type port, ensuring sustainability and long-lasting performance.
How do I dispose of the packaging materials after assembly?
Our packaging is 100% plastic-free and eco-friendly. All materials, including the carton tape, are paper-based and biodegradable, ensuring minimal environmental impact.
Order Placement
What are the pricing and payment terms?
Prices are displayed on our website and may change without notice. Payment is required at order placement. We accept multiple payment methods, which will be shown during checkout.
How accurate is the product information provided?
We strive for accurate product details, including descriptions, dimensions, and colours. However, slight colour variations may occur due to lighting, monitor settings, and the unique nature of recycled materials.
How are shipping costs and delivery times determined?
Shipping costs and delivery times are calculated at checkout. Delivery estimates may vary due to external factors. Please ensure your shipping address is accurate to avoid any delays.
Can I change or cancel my order after placing it?
Once an order is placed, changes or cancellations may not be possible. Please review carefully before confirming. Orders can be cancelled only before shipment. Post-shipping cancellations are not possible.
How can I provide feedback or leave a review?
We value your feedback! You can leave reviews on our website, and other review platforms, or directly DM us on Instagram. Alternatively, email us or leave a review on the product page.
Replacement Eligibility
What is the replacement eligibility period?
You can replace items within 7 days of delivery. To be eligible, products must be unused, undamaged, and in their original packaging. Please ensure the item meets these criteria for a return.
How do I initiate a replacement?
To initiate a return, simply reach out to our customer service team, and they will guide you through the process.
When will I receive my replacement product?
Replacements will be processed after receiving, inspecting, and confirming the returned items meet our return eligibility criteria.