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Frequently Asked Questions
Product
Yes! Our products are crafted from recycled materials, ensuring sustainability. We prioritize responsible sourcing and eco-friendly manufacturing to minimize environmental impact while offering stylish, functional home decor solutions.
You can find detailed product information, including materials, dimensions, care instructions, and colour options, on the product page. For further queries, feel free to contact our support team.
Product Assembly
Yes, our products are designed for easy assembly. They can be set up in less than 10 minutes without complicated tools, making installation quick and hassle-free.
Not at all! Our products are designed for easy assembly and can be set up in less than 10 minutes. Simple, hassle-free installation for a seamless experience!
If you encounter any issues with the assembly instructions, such as unclear diagrams or missing steps, please contact our customer service team. We are happy to provide clarification or additional guidance to ensure a successful assembly process.
We recommend following the assembly instructions as provided for the best results and to ensure the product functions as intended. Modifying the design or skipping steps may compromise the structural integrity or safety of the product. If you have specific customization requests, please consult with our customer service team before beginning assembly.
Our Smart Wall Lamps require no tools for assembly. For shelves, a drill machine is needed for secure mounting. Easy-to-follow installation guides are provided with each product.
If you receive a damaged product, contact our customer service within 7 days of delivery. Share photos or details, and we’ll assist with a replacement as per our policy.
Yes, our lighting components are energy-efficient, and designed to consume minimal power while providing optimal brightness. They are rechargeable via a C-type port, ensuring sustainability and long-lasting performance.
Our modern plastic home decor items comes with integrated lighting offer customizable settings. Check the product specifications or user manual for details on customization options.
To maintain your plastic home decor products with lighting:
- Regular Cleaning: Wipe surfaces with a damp cloth to remove dust and debris. Avoid using harsh chemicals that could damage the plastic.
- Check Wiring and Connections: Periodically inspect any visible wiring or connections to ensure they are secure and undamaged.
- Avoid Excessive Heat: Keep the products away from direct heat sources to prevent warping or discoloration
If the lighting element in your plastic home decor product stops functioning:
- Check the Power Source: Ensure that the product is properly plugged in or that any batteries are charged.
- Inspect Connections: Look for loose wires or connections that may need re-securing.
- Contact Customer Service: If troubleshooting does not resolve the issue, reach out to customer service for assistance or potential replacement options.
For replacement parts or accessories, please visit our website or contact our customer service team. We maintain an inventory of common replacement parts and can assist you in identifying the specific components you need. Having the product model number or serial number handy will help us process your request efficiently.
Our packaging is 100% plastic-free and eco-friendly. All materials, including the carton tape, are paper-based and biodegradable, ensuring minimal environmental impact.
Order Placement
Customers can place orders through our website . Please note that all orders are subject to product availability. By placing an order, you agree to our Shopping Policies.
Prices are displayed on our website and may change without notice. Payment is required at order placement. We accept multiple payment methods, which will be shown during checkout.
We strive for accurate product details, including descriptions, dimensions, and colours. However, slight colour variations may occur due to lighting, monitor settings, and the unique nature of recycled materials.
Yes, upon successful payment, customers will receive an order confirmation email that includes the order summary, payment details, and shipping information. If you do not receive an order confirmation, please contact our customer service team.
Shipping costs and delivery times are calculated at checkout. Delivery estimates may vary due to external factors. Please ensure your shipping address is accurate to avoid any delays.
Once an order is placed, changes or cancellations may not be possible. Please review carefully before confirming. Orders can be cancelled only before shipment. Post-shipping cancellations are not possible.
We value your feedback! You can leave reviews on our website, and other review platforms, or directly DM us on Instagram. Alternatively, email us or leave a review on the product page.
Returns Eligibility
You can replace items within 7 days of delivery. To be eligible, products must be unused, undamaged, and in their original packaging. Please ensure the item meets these criteria for a return.
To initiate a return, simply reach out to our customer service team, and they will guide you through the process.
Replacements will be processed after receiving, inspecting, and confirming the returned items meet our return eligibility criteria.
If you receive a damaged or defective item, please contact our customer service team within 7 days of receiving the order. We may request photos or additional information to assess the damage or defect.
We do not offer direct exchanges. If you would like a different item, size, or color, please return the original item following the return process and place a new order.
You can contact us through our contact page! We will be happy to assist you.